Shipping Policy - Cloud Catcher

At Cloud Catcher, we are dedicated to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our Shipping Policy below for detailed information on our shipping processes.

1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak periods, such as high-demand sales, processing times may be slightly extended.

2. Shipping Speeds: Our standard shipping speeds are as follows:

• USA and Canada: 5-10 business days
• International Orders: 7-12 business days

It's important to note that the delivery timeframes provided on our website are estimates, and actual delivery times may vary depending on various factors including customs processing and the efficiency of local postal services. While we strive to deliver your orders promptly, we cannot guarantee specific delivery dates.

Please be aware that during sale periods, especially from January to March where our usual order volume is high, there may be delays in processing and delivering orders. We are not liable for any delays in delivery, particularly during these peak periods.

If you have any concerns about the delivery of your order, please don't hesitate to contact our customer service team who will be happy to assist you.

3. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your shipment.

4. Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.

5. Customs and Duties: For international orders, please be aware that customs duties and taxes may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

7. Shipping Delays: While we strive to meet the specified delivery times, occasional shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs clearance, or high demand during sales events. We appreciate your understanding in such situations.

8. International Warehouse Shipping Disclaimer: While our primary warehouse is based in Nevada, USA, during peak periods or for logistical reasons, we may also fulfill orders from warehouses located in other countries, including Turkey, China, Spain, and the UK, to expedite delivery. Please note that in such instances, we cannot be held liable for shipping from warehouses outside of the USA. Our objective is to ensure prompt delivery, and utilizing warehouses in various locations aids us in achieving this goal. We appreciate your understanding and cooperation. Should you have any inquiries or require further assistance, please feel free to contact our customer support team.

9. Order Changes and Address Corrections: Once an order has been placed, changes to the shipping address or order details may not be possible. Please double-check your information before confirming your purchase. In case of errors, contact our customer support team promptly for assistance.

10. Gift Policy: We occasionally offer free gift items as part of promotions or special offers. These free gift items are provided as a bonus and are subject to availability. Please note that free gift items are offered at our discretion and do not constitute a contractual obligation on our part.

Free gift items are typically provided on a first-come, first-served basis. While we strive to fulfill all free gift orders, there may be instances where circumstances beyond our control prevent us from doing so. In such cases, we reserve the right to either exclude the free gift item from the order or ship it separately at a later date.

It's important to understand that the availability of free gift items is not guaranteed and may vary based on demand and inventory levels. We cannot be held liable for any failure to ship free gift items that customers have not paid for separately.

We appreciate your understanding and cooperation regarding our gift policy. If you have any questions or concerns regarding free gift items, please don't hesitate to contact our customer support team for assistance.

12. Orders In Transit: Once an order is in transit, refunds cannot be processed until the order has been delivered and the return process initiated. This policy ensures fairness and prevents misuse of the refund system. For any concerns or assistance, please contact our customer support team.

11. Contact Us: If you have any questions or concerns about our Shipping Policy or the status of your order, please contact our customer support team on our "Contact Us" page.

Thank you for choosing Cloud Catcher! We appreciate your understanding and cooperation as we strive to deliver your orders in a timely manner. Happy shopping! Cloud Catcher Team